FAQ

Frequently Asked Questions

Why is Alexandria Professional’s fundamental certification course called Advanced Body Sugaring?

Alexandria Professional set the standard in sugaring hair removal methodology and it is recognized worldwide as an ‘advanced’ technique.

How long is Alexandria Professional’s sugaring certification course?

We have two options for you. 

Option 1 –  Our fundamental sugaring certification course consists of 16 hours of training plus your certification assessment to be taken within 45 days of training. 

Option 2 – Our intensive sugaring certification course consists of 40 hours of training including your certification assessment.

How much does the certification course cost?

Option 1 – Our fundamental sugaring certification course fee is $600 which will include your certification assessment. 

Option 2- Our intensive sugaring certification course fee is $1,500.

I am a student enrolled in a beauty school, can I still take a certification course?

Yes with proof of enrollment, you may sign up for our courses. The student rate for the course fee is $300 for our fundamental certification course. The intensive sugaring certification course is exempt from reduced pricing.

My school or spa already carries and uses Alexandria Professional. Do you offer reduced class fees?

Yes, if your salon or spa is an active account with AP, we offer a reduced course fee of $300 for each additional student coming from that salon/spa for our fundamental certification course. The intensive sugaring certification course is exempt from reduced pricing.

Is a kit required to take the certification course?

Yes, all course participants are required to purchase a minimum Starter Kit, with the following two exceptions. 

Students registered in a beauty school can purchase the minimum of a Practice Kit.

Salons/spas having more than one-course participants may purchase a minimum Starter Kit plus one practice kit for each course participant.

Do I need to be certified with Alexandria Professional in order to purchase your products?

No, you do not need to be certified by Alexandria Professional in order to purchase our products. Click here to register for your AP online account and to upload a copy of your current license and other company’s sugaring certification.

Do I need to be a licensed beauty professional to perform sugaring treatments?

Although some companies may tell you that you do not need to be licensed to sugar, in the US and many other countries, you must hold a valid cosmetology/aesthetics license to perform any type of hair removal. Check with your state to see if they offer a shorter-term license specific to waxing hair removal which will then qualify you to perform professional sugaring treatments as well. 

In some states, you may find that the State Board of Cosmetology allows a person to offer beauty treatments (including sugaring) if it is not listed in their roster of licensing regulations. 

If you’re an unlicensed professional, it is your responsibility to check with your state board of cosmetology for all licensing regulations.

I checked out your course listing. Why don’t I see one listed in my area?

If you don’t see a course listed in your area, we may not have a local educator. Your options are as follows:

  1. Register into a course nearest to your area.
  2. Contact our office to learn how you might be able to host a course.
  3. Register into a course at one of our Alexandria Professional Academy locations.

Does Alexandria Professional offer ongoing education?

Yes, we do! Click here for our list of Master Courses.

Is Alexandria Professional approved for C.E.U’s?

Each State Board has its own specific requirements and it is the responsibility of the licensee to verify with their state board if they will accept the hours of the course for CEUs. Alexandria Professional can provide necessary documentation if needed once the practitioner verifies with their state board.

Alexandria Professional is an independent manufacturing company and our courses are dedicated to helping salons unlock the professional, financial and consumer benefits of body sugaring for the betterment of their business. Any extended benefits or qualifications, like a state-regulated CEU, are only a complement to our provided education and must be thoroughly researched by the trainee.

Is Alexandria Professional insured?

Good question! You should always ask all of your supplies of professional products this very question.

Alexandria Professional is insured as a professional manufacturer of beauty and wellness products.

How do I become an educator with Alexandria Professional?

Click here to find out.

→ if I leave my salon, can I still make my own professional online account?

→ how do I set up a professional online account?

Shipping Information:

Orders are placed by 3 pm EST Monday – Friday will typically be shipped out the same day. Depending on the shipping method, please allow 3-5 business days starting from the day after your order ships for it to arrive. 

Along with your full shipping address, a daytime phone number and email are required on all orders. If you require expedited shipping, please contact our office at 1-800-957-8427 and we will be happy to assist you. 

Shipments to Alaska, Hawaii, and Puerto Rico will be charged an additional fee for air shipping.

Claims & Shortages:

Any claims of shortages and/or damages must be reported within 48 hours of receiving the shipment. Please include pictures of any damage to both the products and/or packaging using the Shipping Claims Form.

All other claims in regards to products must be reported within 30 days of receiving the order.

 

Return Policy:

Defective Products

Please fill out the Shipping Claim Form for any defective products. An AP representative will review your claim and advise accordingly. 

Unused/Unopened Product Return

Any unused and unopened must be returned within 10 days of receipt of goods and are subject to a 30% restocking fee plus all shipping costs. Before returning any product, you must fill out the Shipping Claims Form. You will be contacted by an AP representative to receive an RA# (Return Authorization Number). Merchandise returned without an RA# number will be refused and returned to sender at their cost. Opened/used items will not be accepted.

If you have any additional questions, don’t hesitate to get in touch.

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