Shipping and returns

Policies

Shipping Information:
Orders are placed by 3 pm EST Monday – Friday will typically be shipped out the same day. Depending on the shipping method, please allow 3-5 business days starting from the day after your order ships for it to arrive.

Along with your full shipping address, a daytime phone number and email are required on all orders. If you require expedited shipping, please contact our office at 1-800-957-8427 and we will be happy to assist you.

Shipments to Alaska, Hawaii, and Puerto Rico will be charged an additional fee for air shipping.

Claims & Shortages:
Any claims of shortages and/or damages must be reported within 48 hours of receiving the shipment. Please include pictures of any damage to both the products and/or packaging using the Shipping Claims Form.

All other claims in regards to products must be reported within 30 days of receiving the order.

Return Policy:

Defective Products
Please fill out the Shipping Claim Form for any defective products. An AP representative will review your claim and advise accordingly.

Unused/Unopened Product Return
Any unused and unopened must be returned within 10 days of receipt of goods and are subject to a 30% restocking fee plus all shipping costs. Before returning any product, you must fill out the Shipping Claims Form. You will be contacted by an AP representative to receive an RA# (Return Authorization Number). Merchandise returned without an RA# number will be refused and returned to sender at their cost. Opened/used items will not be accepted.

Whom do I contact with questions?
If you have any questions or comments about this policy, call us at 1-800-957-8427.

Alexandria Professional® USA
5500 Main St, Suite 103
Williamsville, NY 14221
United States

Alexandria Professional® Canada
85 Lakeshore Road, Unit #A
St. Catharines, ON L2N 2T6
Canada

 

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