Shipping and returns
Orders are placed by 3 pm EST Monday – Friday will typically be shipped out the same day. Depending on the shipping method, please allow 3-5 business days starting from the day after your order ships for it to arrive.
Along with your full shipping address, a daytime phone number and email are required on all orders. If you require expedited shipping, please contact our office at 1-800-957-8427 and we will be happy to assist you.
Shipments to Alaska, Hawaii, and Puerto Rico will be charged an additional fee for air shipping.
Claims & Shortages:
Any claims of shortages and/or damages must be reported within 48 hours of receiving the shipment. Please include pictures of any damage to both the products and/or packaging using the Shipping Claims Form.
All other claims in regards to products must be reported within 30 days of receiving the order.
Please fill out the Shipping Claim Form for any defective products. An AP representative will review your claim and advise accordingly.
Unused/Unopened Product Return
Any unused and unopened must be returned within 10 days of receipt of goods and are subject to a 30% restocking fee plus all shipping costs. Before returning any product, you must fill out the Shipping Claims Form. You will be contacted by an AP representative to receive an RA# (Return Authorization Number). Merchandise returned without an RA# number will be refused and returned to sender at their cost. Opened/used items will not be accepted.
Whom do I contact with questions?
If you have any questions or comments about this policy, call us at 1-800-957-8427.
Alexandria Professional® USA
5500 Main St, Suite 103
Williamsville, NY 14221
Alexandria Professional® Canada
85 Lakeshore Road, Unit #A
St. Catharines, ON L2N 2T6